Terms & Conditions
Clear, simple policies designed to help you shop with confidence. We focus on honest service, fast shipping, and long-term support.
Welcome to USA Vacs
Thank you for choosing USA Vacs. We specialize in vacuum cleaners, parts, bags, filters, and accessories. Our goal is to make every purchase simple, accurate, and stress-free.
Ordering & Product Accuracy
We do our best to ensure product descriptions, pricing, and compatibility information are accurate. If anything appears unclear, we will contact you before shipping your order.
Shipping
Orders are processed and shipped as quickly as possible. Delivery times are estimates and may vary based on carrier conditions, availability, and location.
Fast Processing
Orders ship quickly once payment is confirmed.Address Accuracy
Please verify your shipping address before placing your order.Free Shipping
Some items qualify for free shipping depending on product and location.Hawaii & Alaska
Some oversized or heavy items shipping to Hawaii or Alaska may require additional shipping charges. If so, we will contact you for approval before shipping.Damaged or Incorrect Items
If your order arrives damaged, missing items, or incorrect, please contact us within 5 days of delivery so we can resolve it quickly.
Returns & Refunds
30-Day Returns
Most unused products may be returned within 30 days of delivery.Return Process
Please contact us first so we can provide return instructions.Condition
Items must be clean, unused, and in original packaging when possible.Refunds
Refunds are issued after inspection of returned items.Cancellations
Orders may be cancelled if they have not shipped or been processed for special-order items. Please contact us as soon as possible.
Warranty Support
Many products include manufacturer warranties. We are happy to help guide customers through warranty claims and support options.
SEBO Warranty (Important)
• 10-Year Motor Coverage
• 10-Year Non-Wear Parts Coverage
• 7-Year Labor Coverage
Customers must complete SEBO’s official warranty registration after purchase to activate coverage. USA Vacs can assist with registration if needed.
Product Availability
Some products may be backordered, discontinued, or temporarily unavailable. If this happens, we will contact you with options.
Privacy
Customer information is used only for order processing, shipping, and customer support. We do not sell customer data.
Need Help?
We're here before and after your purchase.