Returns & Refunds
USA Vacs serves customers throughout the United States. Our goal is to make returns straightforward while protecting customers and ensuring returned merchandise can be properly reviewed.
```30-Day Return Policy
Most eligible unused products purchased from USA Vacs may be returned within 30 days of delivery.
Returned merchandise should be clean, unused, complete, and in resalable condition. Original packaging, accessories, manuals, attachments, and other included materials should be returned whenever reasonably possible.
Return Eligibility
Products Generally Eligible for Return
Most unused products returned within the applicable return period and in clean, complete, resalable condition.
Products That May Not Qualify
Certain special-order products, installed items, used merchandise, opened consumables, or products that cannot reasonably be resold may not qualify for return.
Vacuum Parts & Compatibility
Vacuum parts can vary by exact model number, production revision, and manufacturer specification.
Customers should confirm compatibility before ordering parts such as hoses, brush rolls, motors, belts, filters, bags, attachments, and other replacement components.
How to Return an Item
Return Shipping
Return shipping responsibility depends on the reason for the return.
For standard returns that are not caused by an error by USA Vacs, return shipping charges may be the customer's responsibility.
If the wrong item was shipped, or merchandise arrives damaged or defective, contact us before returning it so we can review the situation and provide appropriate instructions.
```Damaged, Defective, Missing, or Incorrect Orders
Please inspect your shipment promptly after delivery.
If an order arrives damaged, defective, incomplete, or contains incorrect merchandise, contact USA Vacs within 5 days of delivery.
Keep the merchandise, original box, packing materials, and shipping label until the issue has been reviewed. Photos may be requested to assist with shipping damage or order discrepancy claims.
```Refunds
Eligible refunds are processed after returned merchandise has been received and inspected.
Approved refunds are generally issued to the original payment method. Banks and payment providers may require additional processing time before a refund appears on the customer's account.
```Order Cancellations
Contact USA Vacs as soon as possible if you need to cancel an order.
We will make reasonable efforts to stop an order before shipment, but cancellation cannot be guaranteed after an order has entered processing, been prepared for shipment, transferred to a supplier, or shipped.
```Backordered or Unavailable Products
Products may occasionally become temporarily unavailable, backordered, discontinued, or allocated after an order is placed.
When this occurs, USA Vacs may provide available options such as waiting for the product, choosing an alternative when appropriate, or receiving a refund.
```